Have Questions? Can't figure out how to order? Call or email us!
We can always do your order over the phone. It helps if you have our site loaded in your browser when you call, so we can be 'on the same page' and get your questions answered quickly.
Contact Info & Office Hours*:
Monday-Friday*: 9am to 5pm
Saturday/Sunday: At Your Events!!!
(972) 670-2483 - Dallas/Fort Worth
(866) 378-5418 - Toll Free
*NOTE: MANY events also occur on either Friday and/or Monday....and many times we have to use those days for travel as well....sometimes effectively only giving us Tuesday to Thursday in the office.
How to Order and Choose images for the Event CD, Event CD download, or the Pick 1,2,3,5,7,9,11 options
Here's a video showing the account creation and ordering process. It is viewable on any PC or MAC browser, and also works on tablets and smartphones. The video is High Definition, and is best viewed at full screen, so please click on that option (once finished, just press ESC). The video is only 6 minutes long, shows how to create an account, how to order an Event CD download, and then shows how to pick images for the 'Pick 1,2,3,5,7,9,11' options:
The nitty gritty details in writing:
First, you'll need to create an account on our website, and be logged in. Then, while you are viewing the larger version of the image, there will be a box to the right of the larger preview (not on the thumbnails pages). Click on the options to show the pricing and ordering info. First add the product to your shopping cart, like the Pick 5 download. Then, as you continue viewing your images, an added button will appear to 'add' this image to the Pick 5 Download package. Once you have added all the images to your package, the system will let you check out.
When ordering the Event CD Download, or the Event CD options, YOU ONLY NEED TO CHOOSE ONE image of the rider/driver (preferably where you are alone, or at least the front rider/driver). We'll go through the event and find the rest.
NOTE: ALL images chosen for a Pick 2, 3, 5, 7, 9,11, or Event download/CD MUST be of the same rider or driver and MUST be from the same event, or the order will not be completed. If you paid via Paypal, the transaction will be refunded. If you paid via MC/VISA, since we do not automatically process payment information (see your receipt), then the order will be cancelled.
Ordering Mix N Match posters or Custom Posters Information
You can choose the main image you want us to use for the poster and add that one to the shopping cart, then tell us the other images in the comments section, or add them to your favorites (an option that appears once you've created an account). A lot of people use the 'favorites' method, adding 6-10 images to the list, and then we choose the images that works the best for the poster.
With any of the methods, we send you a preview to approve so that you'll know what the poster will look like before we print it. If any changes are needed, you let us know what to change, and we send an updated preview.
Or, you can always just call us with the image numbers and event information. The image numbers are just below the enlarged version of the image (not the thumbnail view). We then enter order in for you, so that you'll still have a receipt and email of the order.
What custom prints and options do you have? Do you have samples?
Your imagination is our limit. We have created some very nice artwork, completely spec'd by our customers. Please browse our Custom Layouts.
Can you explain the quality of the digital images?
Our camera files are produced by Canon professional digital cameras and lenses. We have produced prints over 8 feet by 13 feet (WALL SIZE) from our files.
It is possible to open our digital camera files with any image editor (the files are a standard JPEG format). We recommend that you use an imaging application such as Adobe Photoshop or Adobe Photoshop Elements that has the capability to handle 24 bit, 24 mega pixel files. The files are 3504x2336 pixels at 72 dots per inch. This equates into an image ~48 inches wide, by ~32 inches tall, at 72dpi, so you may have to resize the image to fit on your screen.
Here is an untouched sample directory full of images from various events. It is very representative of our image quality. Many of our images will be better, some will be slightly less perfect. PLEASE NOTE: Each file is is ~3.5mb file download, not recommended for slow or dial up internet connections. You will have to scroll around in your browser to see it all.
Why do I have to register to add images to the favorites list or my shopping cart?
By registering an account, you are able to keep items in your favorites list or shopping cart for a long period of time (while we keep the galleries viewable) so that you may browse and compare images at your leisure. Additionally, you will be able to view your orders and private galleries (if available) by having an account.
Does it cost anything to register an account?
What will Hart Photography do with my account information?
Internet privacy is very important. I donít like my information handed out to anyone and will not do that to others. This policy is very simple.
Any personal information collected on this website via contact forms, order forms, or any other method, is not shared, sold or leased to any third party.
Account information will only be used for order processing, shipping, and to facilitate customer communication. We may advertise specials, discounts and/or coupons via email, but this will be done sparingly (usually only during the Holiday season). If you do not wish to receive emails from us about our specials, please let us know, and you will be removed from that option.
Sessions and cookies are used on this website for statistics, but no personal information is ever gathered from such information.
Will the images I select stay in my favorites and/or shopping cart?
Yes. Your pictures will stay in your favorites and/or your shopping cart until you either place the order or delete them yourself.
I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, Click Here.